C.R.Timber Ltd itself on the service we deliver to our customers. It's only by listening o you that we continue to improve and deliver a quality service.

But it's not just the quality of the products we want to continually improve. We want to be seen as the industry's best supplier in absolutely everything we do. From quoting to delivery, from technical advice to problem solving, we want to hear your opinion of how we're doing - and how we could be doing better.

So please take just a couple of minutes to fill in our Customer Satisfaction Survey. At the end of the month we'll put all the names of people who have responded into a hat and the lucky winner will receive an Argos voucher for £20.00 courtesy of C.R.Timbr Ltd. (NB. you only have to enter your details if you would like to be entered in the draw).

 
The survey has 12 questions. it should only take a few moments to complete. Please indicate which category you fall into.
Builder Quantity Surveyor Merchant Architect
Contractor Homeowner Other (please specify)  
       
For each question, please tick the box to the right that accurately reflects how satisfied you are with the service we provided
    Please use the scale below to gauge you response
  Excellent/       Poor/  
  Satisfied       Dissatisfied  
  5 4 3 2 1 N/A
1.  How would you rate the knowledge/helpfulness of our sales staff.
2.  How would you rate the speed of response to quotes.
3.  How satisfied or dissatisfied are you with the level of detail and information in your quotes.
4.  How well do we keep you advised of the progress of your order.
5.  To what extent do the products supplied conform to the specified order.
6.  How well are our products packaged, with regards to:
           a) Avoiding damage
           b) Including assosciated documentation for erection
           c) Product Identification
7.  How satisfied or dissatisfied are you with our lead times for :
           a) Roof Truss orders
           b) Easi Joist orders
8.  How satisfied or dissatisfied are you with our ability to meet required delivery dates
9.  How often do you have reason to challenge our invoices
10. How quickly or not do we respond to any problems
11. Referring to Q10. how effectively do we resolve problems
12. How helpful/effective was our driver
             
  If you have any comments or suggestions as to how we could improve our customer service please enter them in the space below.    
If you would like to enter our draw please enter your details below:
Name*: Company Name*:
Address*:
Telephone Number: Email Address*:
Site address or Order No. (e.g w30000) *
* Please fill in